Who was your salesperson? What spa model did you purchase?(You can check your invoice for the name) What is your foundation like? 1) Ground level concrete pad 2) Ground level wooden deck or platform 3) Raised deck/porch, if so how high? 4) Raised deck/porch & being sunk in hole? If so how high? 5) Other Are there any steps involved? If so, how many, and are they going up or down? Are there any inclines or declines? Please submit photos and/or video(s) of landscape. Preferably from your driveway, around the house, to where the spa will be set. This is a huge help to our delivery crew to ensure a safe delivery takes place! Or you can email them to Keith@atlantaspa.com Measure openings of gates, walkways, steps, etc.... Are you using an Atlanta Spa & Leisure recommended electrician or do you have an electrician that you prefer? Deliveries take place Monday through Friday from 9am to 3pm, what is your preference? Please note, this does not mean you will have your desired delivery date & time. We will try our best to accommodate your wants and needs! Questions and/or concerns